Skills

Amplitude

Google Sheets

Project
management

Tableau

Stakeholder management

Hotjar

Agile

Jira

Figma

Confluence

A/B experiments

User research

Market research

User experience

Miro

My Experience

Product Manager

Portfolio

• Led a company-focused KR on user retention. Defined company's user segments that described their traits, goals, needs, and pain points. This segmentation is currently used as one of the main daily tools by all departments to make decisions, track accurate data, target correct users, etc.

• Launched a brand new product and a referral program in 1.5 months with a team of 4 people. The product generated $80K within the first month with a CSAT of 89.

• Successfully integrated the product and migrated referral program into Hostinger's main control panel to make it available to the whole user base.

• Reduced Customer Support ticket count related to several referral programs by 23 p.p. in 3 months.

• Hired designers, developers, and product associates to build the best team.

• Defined team’s Key Results, delivery metrics, roadmap, and sprints.

Hostinger | Apr 2022 - Present

Learning & Development Manager

Hostinger | Jan 2019 - Apr 2022

• Lead a team of 16 people, helped training specialists, coordinators, content writers, designers, and LMS specialists deliver and grow. 5 of those employees became managers.

• Made live training sessions accessible for the whole company employees in 3 different timezones.

• Launched e-learnings (delivered 30 topics in 1 month) which included written content, tests, tasks and video tutorials.

• Was a hiring manager for the customer specialist role, and was responsible for the employee growth journey.

• Was a speaker in Manager’s Academy for leaders on Growth mindset.

Customer Success Training and Quality Lead

Hostinger | Oct 2017 - Jan 2019

• Founded Training and Quality teams from scratch.

• Established all processes, KPIs, and procedures for the Customer Support department.

• Scaled from onboarding 0 employees per year to 600 employees per year.

Customer Success Specialist

Hostinger | Aug 2017 - Oct 2017

• Provided technical support via Live Chat and Ticket system.

• Redefined communication KPIs and expectations based on performance.

Wanna talk?

egle@lakaviciute.com

Contact me:

+370 654 44 540

© 2024 Egle Lakaviciute